c-Systems Support Comes Through
Capital Engine Co. president Thomas Cowher was in a meeting at 9 a.m. May 24 when received a call that his company’s business management system computer would not turn on.
“We could not get the machine to boot up at all,” he said.
His employees spoke to a local computer repairman, who told them they’d need a new hard drive. They then called c-Systems support department and were put in contact with Brian Sorenson. Knowing that the busy Memorial Day weekend was near, Brian immediately built a new server and expedited it back to Mr. Cowher. Meanwhile, he had Mr. Cowher send him the system’s backed up information so the data would be ready once the system was received.
Upon receipt of the new server, Sorenson loaded the system information and Capital Engine Co. was fully operational again. The entire process took a little more than a day.
“The process to get back up and running went more quickly and easily than I ever imagined,” said.
Cowher said they gained other benefits – such as backup hard drives to prevent another incident – when upgrading the server, including the faith of c-Systems’ support department.
“To go from having a hardware crash on Monday morning to being back fully operational by mid-day Tuesday far exceeded my expectations,” Cowher said. “[It] makes me fully appreciate our decision to remain a c-Systems customer.”
